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Tau O

1 reviews | Active since Sept 2023

19 Sept 2023, 12:40

Bad Service Ever

The third party claim (#####7851) is still pending. Going back the dealer multiple times to receive fresh quotations is incredibly aggravating. Nobody has ever shown up to evaluate the damage. The vehicle accident happened in March 2023, and it has been more than six months since then.

The most recent message from Lungile Mabasa was sent on September 15, 2023, informing the recipient that they had confirmed all pertinent details regarding the claim and that a consultant will be assigned to it in order to see it through to completion.

Unless I follow up, no contact has been received. Could someone please explain the situation?

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply19 Sept 2023, 13:34
Official
 
Hello Tau
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your claim information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number or claim number. 


 Regards
 Hollard Insure Customer & Broker Experience team 
TO
Tau O's update19 Sept 2023, 13:40
Reviewer Update
Claim number TMM*** : Third party approach.
Hollard Insurance
Hollard Insurance's reply19 Sept 2023, 16:00
Official
 
Hello Tau
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.