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Nkosinathi K

1 reviews | Active since Sept 2023

08 Sept 2023, 18:21

Bad service ever.

I was reading other reviews and Hollard response. It seems like most complains are not getting sorted like mine.

After paying more 5 years and still paying for this Hollard insurance, they've decided not to fix my car instead they saying it a write off. But the only major issues that needs to be replaced is a door panel and 2 fenders. If I'm asking how is that possible, they giving me a list of things that are broken of which it is true. They told me that this car is not moving, control arm, wreck ends and Tyre rod ends are all broken needs to be replaced. How was that possible because the assesor never even touched a wheel or just to start a car or swing a steering wheel?

How can you say a car is dead by just looking at it?

I've asked for another assesor to a second opinion but no response. When I call an assessor, Mark Thurston who was very rude, kept saying this car is a write off! Brolink was willing to pay but Hollard declined everything. Now what the use of Hollard insurance? Paying more than 5 years, they can't fix a door???? A door???? No it a nonsense insurance. I wish I new from the beginning that they are ****mers. I once put then on radio. I thought they would listen but no. They want money to fill their damn ass pockets. No service.

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply11 Sept 2023, 08:50
Official
 
Hello Nkosinathi
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.