BAD SERVICE

I'm so disappointed and very annoyed with the service I received from the consultant Lebohang Senakgomo from Hollard motor extender department, the consultant he is so *********** and has no idea on how car parts system work such as engine and gearbox...I had a car problem, took my car to the dealership, the dealership contacted Hollard as my insurance, the dealership sent the quotation to them, they had to call and beg for feedback everyday, finally we had an agreement for payment. I completed the payment form and sent it subsequently I contacted him and he said the form was received, payment should take 3 - 5 working days, that was on 2020/09/08 on day 4 I contacted him and spoke to his colleague when she checked the system the form was not submitted for payment, day 5 which is today 2020/09/14 contacted him directly he said he will only submit the form for payment today, and I will receive confirmation before the end of business, till now I have not received and communication from Hollard motor extender. Such poor service from big company like Hollard motor extender, take your consultants for training! I regret taking this policy with Hollard!