BAD SERVICE AND NOT GETTING BACK TO CLIENTS

Good day <br> <br> Please advice how does your insurance work as bought a phone at game covered the phone with finrite insurance under HOLLARD and advised when I claim I will get response within 24 hours its now 4 weeks i have paid excess as required, sent emails, faxed copies and called the company on the number *** but Im still no one can help me. I was told to keep the phone as soon as they receive my documents they will come collect no one called nor acknowledges they have received my payment yet the debit orders are going through. I have spent my airtime calling this company without any joy. Im sick and tired of faxing the same thing over 10 times still no one can help me Im need my phone back and fixed as i am paying for the insurance and paid excess or they they refund me my money back that i used to claim and nothing is being done. Its easy when they offer you but difficult getting any response from them when you need help and their agent never know what going on. Everything they dont know as they did not go for training for customer care. I want someone to contact me within 24 hours as promised, my phone collected and fixed and brought back to me within this week.<br> <br> <br> <br>