Bad service and communication

I have an insurance with hollard as from 2018.Last year I have made a claim and everything was processed accordingly. After that my premium was increased from. R65.00 TO R104 without being advised why it increased. I've called hollard to enquire about this and I was informed that my cove has Increased to R5000 that why am being billed R104.00 every month. Thereafter second was sent in November 2019 and I was told to pay an access fee of R1000. 00 when I ask why they said it a second claim within 12 months. Fine I've paid R1000. 00 access fee and sent POP to hollard, when I do the following up about the Replacement of the device I was informed that my I overpaid the access fee of R1000. 00 it was supposed to be less than that, and I will not be able to claim the device of R5000 as I was told by different consultants that my cover has increased.They said they will Re-calculate my preand give me a refund and refund my access fee that I have paid.This is a day ******* and I want my R5000 device as I was paying for it as from July 2019 and I was given the information that Am covered with that amount... It is time to pay as I have paid my premium without failure and given the information by consultant. Call are being recorded for quality as security purposes. They must listen to those calls and replace my device, am not the one who is doing *********** job or who didn't have a training properly and give customers the whong information.From the information that was given to me. I want my R5000 device.... I have spoken to Masego, Tefo and many more.. Lloyd (Supervisor) Is not willing to take my call but made wait on the line till the call dropped. I deserve to get what I was praying for.