bad service and attitudes

I email Lindiwe Khambule who work as a claim handler on brolink,hollard my accident report as per requested last week Monday,I email her on Thursday but last week until today no action but when I call her,her response and attitudes denied that she spoke to me and I asked to check her email then she finds my email then her even refused to explain to me about the process of how to claim for a third party .Very very bad service