Bad Service

Hollard Insurance is one of the worst insurance companies that I have ever came across. I have been a client of them for almost two years, my monthly premium is paid every month and I have never claimed anything from them. This is my first claim for my motor vehicle ever with Hollard. I think I made a big mistake to move to Hollard Insurance!! I've registered an accident claim in the beginning of December 2019 with them. Up to date, not one of their consultants or the assessor have been able to give me proper feedback regarding this claim. Please note according to them it is still in process, AFTER TWO MONTHS!! As such I have been unable to use my vehicle for two months now. This has caused severe frustration and inconvenience as I need to use my vehicle every day!! What is your response to this type of unprofessional service from HOLLARD INSURANCE?