Bad Service

Dear Hollard

I hope this email finds you well.

I am writing to express my dissatisfaction with the service I have received from Hollard regarding my claim. The claim was initially logged on the 7th of January, and yet, I am still waiting for feedback. I fail to understand why this process is taking so long.

Leo from Digicall informed me that he only received this claim from Hollard on Tuesday, and he promptly reached out to arrange an inspection at my house, which took place on Wednesday, 22 January. I would like to thank Leo for his swift assistance and professionalism.

However, my concern remains: why has Hollard taken so long to address and progress this matter? I expect feedback on the status of my claim by the close of business today. If no satisfactory response is provided, I will have no choice but to escalate this matter further, including raising awareness on social media.

Please let me know if you require any additional information to expedite the resolution of this issue.