Bad service

About a year ago, I switched insurance from Santam to Hollard and this is proving to be a really bad decision. I had an accident last year in October whereby I was not the guilty party and repairs were done to my car in December 2015. They eventually started the process of recovery at the beginning of this year but the company they appointed to trace the details of the guilty party was completely useless and they sent me a letter saying that the recovery process cannot proceed as they could not find the details of the guilty driver and his insurance. All the time, I had all the details - how *********** can Hollard be?<br> Since then, they have restarted the process again, no one ever responds to my calls and requests for feedback. So-called managers and team leaders do not return any calls. The level of service received from Hollard is so pathetic that it is unbelievable. The assessor they have appointed for that process is as useless as Hollard themselves. Close to 4 months later, they still have not completed the documentation to allow the panel beater to submit his invoice. It is high time for me to reconsider moving to another insurer!!!