BAD SERVICE

I am so dissapointed with Hollard. I own a flat in Durban CBD, Wakefield is the body cooperate for the flat. Our building has been insured by Hollard, geysers are also inclusive in the cover. Early February this year, I was informed that the geyser in my unit was leaking, I immediately called wakefields and was given a claims form as well as the list of plumbers I could use. I ended up opting to use my own qualified plumber, he installed the geyser end of last month. I transfered the money into his account, as agreed. He sent me the invoice, pictures of the geyser after installation as well as the COC which is everything that was required from my side, in oder for me to get my money back.

The problem now is that I haven't received my money, there has been countless emails sent to hollard by the broker as well as the lady who deals with insurance at Wakefield, but there is never any feedback from Hollard. Not a single day passes without me calling, trying to find out if there is any feedback from Hollard and the answer is always no. I have been patient fo far too long and now I'm running out of patience as I need my money ASAP! I need someone to intervene in this matter and I need this sorted out as soon as possible! This is frustrating!