Bad Service

See copy of email below:<br> <br> Still no joy, if you dont send me the contract and info I will rather cancel the policy this month and go somewhere else.<br> <br> If I have any claim during this period and I am penalized for anything that I am not aware off this will be a problem.<br> <br> For instance I have heard from the dealer that i may need a inspection on the car to check the glass this should be done at the beginning, is this true?<br> I was also informed that my car has smash & grab fitted as an extra on the car and should be noted on the policy may even receive a discount, is this true?<br> <br> On the ombudsman website it states that policy docs should be kept in a safe place.....I dont even have them almost 60 days later after signing.<br> <br> The above was sent to the following email addresses today:<br> [Email Removed] and [Email Removed]<br> <br> My first email was sent on the 21/1 to Richard who emailed his customer service same day but I had had no joy.<br> <br> <br> Brad Needham<br> ***