bad service!!!

I V.G Zondo have been paying Hollard cellphone insurance every month and claimed once in 2014 which was not as horrible as this time. The 1st time I claimed was bad but it was better than what I'm going through now. I spent more than R500 of airtime to call the call centre where you wait for 20 minutes and when you finally speak to someone they are no help at all. All the documentation is in order which was faxed to *** then they say they didn't get it even though it has been sent 3 times. The company does receive payments but not the documents for the claim. I want to cancel all the policies I have with them, that is also a mission that seems impossible. Anger,frustration,disappointment don't begin to explain how I feel. All I want is to cancel and find people that know what customer care is. Khanyisile tried shame to help then became useless by making me hold for more than 36 minutes cm on who makes a customer hold for 36 minutes? Then hang up with no feedback or goodbye.