Bad service

I had an accident on Friday the 4th of December 2015 and I Hollard for assistance, I must say I was impressed with lady who assisted me and an authorization was done for my car to be taken to SMD in boksburg. Since then I have been getting a good service from Hollard, I have been phoning since Monday the 7th following up with my claim and to date I have been told that they are still waiting for the assessor. I'm really not happy with the lack of service from Hollard and even considering going elsewhere. Could someone please get back to me because it's an inconvenience not having a car with 2 small kids.<br> The car is not badly damaged so I don't understand why this is taking so long.<br> <br> I hope to hear from someone soon.