WL
Wayne L

1 reviews | Active since May 2018

14 May 2018, 09:46

BAD SERVICE

Worst insurance company to deal with, had i leaking pipe in the wall and after 2 days we got a plumber there to do a leak detection test and found the leaking pipe, he could not repair it due to it being behind the kitchen cupboard and requested for Hollard to send someone to remove it before they can continue, 2 weeks later Hollord eventually got someone out to remove the rotted cupboard as the pipe has now been leaking for more than 3 weeks. in the next 2 days the plumber came to repair the pipe and made i huge hole on the outside of my kitchen. we are now waiting for the kitchen to be repaired and the whole in my wall to be fixed. this has taken more than a month and a half now and every time i called to check progress i am advise the case is closed, then they change it and when i call again we start again with case is closed!!!!!!!

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply14 May 2018, 14:33
Official

Hello wayne-labuschagne

Thank you for contacting us.

I am sorry your claims experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Hollard Insurance
Hollard Insurance's reply14 May 2018, 14:33
Official

Hello wayne-labuschagne

Thank you for contacting us.

I am sorry your claims experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***