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fatima A

1 reviews | Active since Mar 2018

09 Apr 2018, 15:03

Bad Service

Claim number ********** . Called on the 5th of April at 9.47 and spoke to Patricia, i was promised feedback by the end of the day, no call or communication from Hollard. Called today was told to be given feedback ,called again and still nothing . Called again 2.39 today Valencia keeps getting told the quote needs to be sent through. Spoke to Allsure Annatjie who states it was sent through to Hollard along time ago. what is the hold up? and why am i suppose to do all Hollard's work??? no feedback given to me at all. How long is it going to take for my Claim to be sorted???

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Replies (3)
Hollard Insurance
Hollard Insurance's reply09 Apr 2018, 15:25
Official

Hello fatimaabed123

Thank you fro contacting us.

I am sorry you have not received feedback as promised.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

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fatima A's update09 Apr 2018, 15:45
Reviewer Update
Why does Hollard not want to pay my claim??? I am Covered for Household Items? Allsure agrees that this claim should be covered! My premium is paid every month without fail, what nonsense is this that it is an un insurable event??? My money is good every month but now you cant deliver on your promise? it falls under household items !!!! I don't see me walking around with my stove to wor****
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fatima A's update16 Apr 2018, 11:15
Reviewer Update
I am still waiting for my claim to be finalized, everything from my side was sent through on Thursday night. No response from Hollard the whole of Friday and guess what i am still waiting!!! It is closing on 3 weeks now and my claim is still not treated with urgency!!!