Bad Service

My phone fell and went in for repairs on the 22nd August for a crack screen, housing and a damage charging port. Mango Appliance suppose to have my phone sorter within 24 to 48 hours and guess what I AM STILL WAITING! no replacement phone was given to me for the interim. i received my phone on the 29 August but it was not right, the charging port was not fixed and the S pen was not Syncing with the phone. The phone went back in and I am still waiting.

I made all the calls to Mango appliance for an update on my phone, I suppose to receive it last week Wednesday but that never happened, I got a call from Paulina at close of business on Thurday telling me that my phone will be delivered the next day.

I ask her to make sure that my phone is delivered first thing in the morning as I really need it and that I don’t have a replacement. I mentioned that I am at work from 6:30 in the morning so the driver can drop it off as soon as he comes in. Friday morning came and nothing, no deliver of my phone, I once again called Mango Appliance to find out and I was told the drivers are all gone to Benoni and my request to have my phone delivered early was not seen to.. Paulina said she will try to have the driver deliver it by 11:00 that morning but yet again nothing. At 2;30 on Friday I got a call to say the driver is on his way with my phone, I had already left the office for the day. The phone was then delivered to my husband in Sandton, who tested the phone and the S pen was still not working..

It is 3 weeks now and I still have no phone!!!