mN
mangaliso N
1 reviews | Active since Aug 2021
09 May 2023, 09:45
Bad service
A hollard client rear ended me over a month ago and I submitted all necessary documents to the hollard insurance and till today I have not received any help. I am always told they’ll will come back to me but they have never. It’s been over a month and my car has not even be assessed.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Insurance's replyOfficial
09 May 2023, 10:30 Hello Mangaliso
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number, reference and/or claim number.
Regards
Hollard Customer & Broker Experience Team
Hollard Insurance's reply09 May 2023, 10:30
Official
Hello Mangaliso
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number, reference and/or claim number.
Regards
Hollard Customer & Broker Experience Team
mN
mangaliso N's updateReviewer Update
23 May 2023, 08:59Got a call from one of your service agents on the 9th and she promised to escalate the matter but I still haven’t received help.
mN
mangaliso N's update23 May 2023, 08:59
Reviewer Update
Got a call from one of your service agents on the 9th and she promised to escalate the matter but I still haven’t received help.
Hollard Insurance's replyOfficial
23 May 2023, 10:27 Hello Mangaliso
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
Hollard Insurance's reply23 May 2023, 10:27
Official
Hello Mangaliso
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
mN
mangaliso N's updateReviewer Update
02 Jun 2023, 11:11Still no help from hollard, it’s been 3 months now!
Clearly hollard is the epitome of bad service!
Clearly hollard is the epitome of bad service!
mN
mangaliso N's update02 Jun 2023, 11:11
Reviewer Update
Still no help from hollard, it’s been 3 months now!
Clearly hollard is the epitome of bad service!
Clearly hollard is the epitome of bad service!
mN
mangaliso N's updateReviewer Update
02 Jun 2023, 14:50I rep**** to your consultant that very same day and got an automated response
mN
mangaliso N's update02 Jun 2023, 14:50
Reviewer Update
I rep**** to your consultant that very same day and got an automated response