Bad Service

I submitted a claim on 1 July. I received confirmation that the claim was in process. I then never heard from them again. I followed up and finally 19 June Hunadi came back to me apologising for the delay. I then didn't hear from her again and finally she got back to me take the car to the accessor on 26 June. I took it in. On 29 June I asked for feedback. She did not reply. On 2 July I followed up again with Hunadi asking for urgent feedback. I ended up calling their office and some else phoned the assessors. They called me back saying they have lost the photos asking me to come in again. I explained to her what to look out for in the photos. She then found them saying she will submit them immediately. They confirmed on 3 July that the claim is approved and that Auto Magic will contact me for a booking with in 24h. I informed Hunadi 6 July that its been more than 24h and no one has contact me. She has not rep**** since. I have been waiting for more than 5 weeks for the car to be fixed.