Bad Service

<p>Complaint - Claim 953362</p> <p> </p> <p>Contacted the Insurance on the 10 November 2016 with regards to the flood I had at my house, Claim was registered and was told that they are very busy but will keep us updated on when an assessor will come out and advice on all damages. Claim number is 953362.</p> <p> </p> <p>The week after I received a call it could have been the Tuesday 15th November to state that someone from Allsure will contact us and make an appointment to come through and see us with regards to the flood.</p> <p> </p> <p>Received a call from Annetjie from All Sure to state that they will come through on the Friday 18th November to come see us, Friday she gave us a call again just to say that they will be coming out but not sure what time it will be,</p> <p> </p> <p>Annetjie arrived at our place at about 4:30 she checked all the water damages, She firstly went to the back were there was most water damages. Everything that was listed and taken off my property I will note down.\</p> <p> </p> <p>She checked our Hifi first which was damaged.</p> <p> </p> <p>List of items removed from the property</p> <p>1. Sansui Hifi, The two speakers and the two radio attachments. – This was taken with.</p> <p>2. Flat Screen TV – This was taken with, They will test and then let us know</p> <p>3. Computer Box and Screen – This was taken with and said they will test and advise.</p> <p> </p> <p> </p> <p>List of items that was checked and assessed by assessor.</p> <p>1. Sansui Hifi, The two speakers and the two radio attachments. – Taken with them said it will be replaced.</p> <p>2. Flat Screen TV – Taken with them said they will test and advise.</p> <p>3. Computer Box and Screen – Taken with them said they will test and advise.</p> <p>4. Pool Table – Said it is damaged and will need to be replaced they will contact us for someone to come pick up the table.</p> <p>5. Wooden table and chair outside – Said that they will call us so this can be rectified and then they will pick up and drop off once it has been fixed.</p> <p>6. Desk – Said no water damage.</p> <p>7. Lounge Suite – Advised there was no damage……</p> <p>8. Wall Unit – Advised there was no damage………</p> <p>9. Curtains in the lounge – Damaged they will replace – Once replaced they will then come collect the curtain’s as it is still hanging in the lounge.</p> <p> </p> <p>When Annetjie left my Husband asked if she can please send us a report once it’s done, she then advised us yes that won’t be a problem as long as I have your email address which she does have, still to date no answer or report from them, another lady contacted me some time to let me know that the electronics still need to be tested and she asked where I bought my curtain’s to date we have not heard anything from them aswell.</p> <p>We are still waiting for feedback on electronics and have not heard anything so far, I received a call from the insurance after we contacted them to follow up they contacted us on the 22 November 2016 stating that they have a claim card for us and it will be delivered this is worth R6892.00 this is after the R500.00 access has been taken off, this was then mentioned that on this card it is only the Hifi, Pool Table and the Curtains, When I received the card I went through it, on the 24 November I then contacted the insurance to try and find out where they got there quotes from so I can go to the same place as it would be easier and then I can get what I have, I did not have any luck with someone to assist me the lady I spoke to said that the people that work with my claim is on training at the moment I asked if they could get back to me asap to date no one has contacted me, I then waited to see if someone will contact me still nothing, this morning on the 28 November 2016 I contact the insurance again and still no assistance I spoke to Twarli where he also said that he can unfortunate not assist me and the people that can is not available at the moment he has sent an email so someone can contact me this was just after 8 o clock this morning to now I still have not received a call or anything. I am not happy with the service I am getting from this insurance at all I am very very disappointed I might not have an expensive insurance but I have insurance and I pay it every month and I really really think that the service you guys are giving is pathetic. I would like a team leader to give me a call please asap.</p>