Bad service

<p>I recently added my BMW as well as other items to my hollard policy and they deducted my new premium on the 25th as agreed. I see now they deducted the old policy amount as well. </p> <p>I called in and the lady helping me says they can reverse the mistake but it will take 10 working days</p> <p> she said I should rather go to the bank and reverse it myself. </p> <p> </p> <p>I, the customer must go reverse their mistake or wait ten days for my money.</p> <p> </p> <p>This is really not good service.</p> <p> </p> <p>My policy number is ********** 20</p>