BAD SERVICE

This past Monday, i went to the Edgars connect in Carlton Centre for a cellphone insurance claim, i supp**** them with every document that they requested, yet when i called Finrite this past Thursday, they mentioned that they have not received any paper work, i went back to the store that Thursday, and they re-scanned it back to Finrite apparently, i sent endless e-mails to the accounts department in jhb, and i have not received a reply. The lady who works at the Edgards connect in carlton centre, literally stopped helping me, but helped other customers, like really? what am i paying insurance for? im not impressed!!