Bad Service

Hi,<br> <br> Could I kindly please get the managers details regarding the abovementioned claim.<br> <br> I have received the most appalling service from your agent Maimela and would like to escalate the case the management.<br> <br> This case has been ongoing since February and no courtesy calls were received whatsoever. <br> <br> I'm always the one doing follow up. No one at Hollard bothers to give me a call or write me an email to give me feedback. <br> <br> I am now stranded. I don't have a car (after 8 weeks after the accident). Courtesy car is gone (28 days depleted). <br> <br> I can't go to work, I can't do anything. Am I being unreasonable here? Am I expecting too much?<br> <br> What more am I expected to do to resolve this smoothly and within reasonable timeframe?<br> <br> I have made a sincere attempt to reach an appropriate resolution with your agent but have found that I'm at a dead end? <br> <br> Often a person with broader responsibility for the complaint is required to resolve the issue and weigh the options more objectively on behalf of the overall impact to the complaint. I'm utterly disappointed with your service<br> <br> <br> Kind Regards,<br> <br> Bheki Mazibuko<br> <br> ***