bad Insurance

till today no responses for my Laptop claim . I submitted everything as requested ID Copy, Cell c Latest Statement, Affidavit, Claim form , Contract copy & memo all together was sent by cell c store in Canal Walk on the 16/08/2022 when i did a follow up they asked me to sent the claim form , I told them that all the documents that you are requesting was sent by Cellc Store in Canal Walk now they want me to send them again what kind of joke is this. Fw: [Ticket ID: 564103] claim *** Cell C Store - CanalwalkData <***> Wed, Aug 17, 12:33 PM this was sent to the Insurance and i was copied.

From: Cell C Store - CanalwalkData Sent: Wednesday, August 17, 2022 12:31 PM To: Cellc Device Insurance Claims Subject: Re: [Ticket ID: 564103] claim *** Motivational letter

From: Cell C Store - CanalwalkData Sent: Wednesday, August 17, 2022 12:29:57 PM To: Cellc Device Insurance Claims Subject: Re: [Ticket ID: 564103] claim *** Good day Please see attached file. Regards Ilaam. this is the proof that shows my Insurance documentations was sent to them on the said dates. till today no response.