Bad insurance

Item: Hollard Insurance
Rating: 1
Author: Debra M

I had a bad experience with Holland's poor service; they want me to pay an access fee for my prior claim, even though the job wasn't done correctly. When I brought this to their attention, they want me to pay the access fee again, which is double. Why should I pay for something that was their fault?

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Replies (1)

Hollard Insurance's replyOfficial

19 Feb 2025, 17:05

Hello Debra

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team

Hollard Insurance's reply19 Feb 2025, 17:05

Official

Hello Debra

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team