Bad experience with Hollard Insure

Someone drove into the rear side of my vehicle in April month. The driver of the vehicle informed me that someone of his company would contact me regarding the claim. My vehicle was not insured at that time, which I've informed the guy who send me an email. He send me all the documents to be completed, and informed me that I have to make a third party claim. He included the lady from Hollard Insured in the email. She in return informed me I should get a quotation from panelbeaters etc and the vehicle registration certificate. I've informed her that I'm not yet done paying my vehicle, and its impossible to get the form she requested. I've send her a form from the traffic dept. which indicate that Wesbank is the title holder of the vehicle. But they would not process my claim. And since than I've never heard anything from them.