Bad experience /// unhappy

I was involved in an accident on the 12/10/2024.on the 14 I made a claim and at first it was dragging, I also went to two panel beaters and they quoted my vehicle, they saw it physically ,I kept on phoning and sending emails while I was still waiting for an Assessor to come and inspect my vehicle because was complaining about couple of things and noise. They ignored me and send me a link to shoot the damaged parts (useless link) because all it does is pics of the damaged components.

Then on Friday 25th they approved half amount of the quotations which I asked them what is this,wanting to replace aftermarket parts on a new vehicle. I begged them again to please come and inspect my vehicle pgus on Monday 28th,and they guy who is busy with my claim told me straight that he can't send n Assessor, forced me to sign those paper and take the vehicle to their "preferred".This people don't care about us and i won't recommend anyone to them. They don't care about my safety. Worse part the other 3rd party people they were even nice and did not mind to fix my car. Actually it's alot to tell and they don't care about my safety.

Worse part I saw that approval letter whereby they even wrote tyre's conditions and they just guessed

NOT HAPPY AT ALL