Bad Customer service from the funeral insurance.

I'm a bit ****ed of with Hollard Group call center at the moment, I don't know if the Agents to get training or not. if i say i'm unable to attendant your seminar plz get that to your heads coz i cannot be telling you one and the same thing everyday. and to Thabile the Agent that i Spock to, if i ask for a manager next time put me through to a manager and not transfer me to another department YEZWA!!!!