IM
Ivan M
1 reviews | Active since Nov 2014
04 Jun 2015, 10:31
Bad Customer Service at Hollard
This lady at Hollard does not want to do her job. I sincerely suggest she resigns and let people who want to work, get her position.<br> <br> In 3 days I have called 5 times, (always busy on the phone) and she doesn't return back to me. I send her mail to see the progress of my email, she does not even bother to respond.<br> <br> 'I'm definitely moving my insurance. This is utterly bad service. Hollard let me down.
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Hollard Insurance's replyOfficial
04 Jun 2015, 14:49Hello IvanMkhomazi,
Thank you for bringing the matter our attention.
Please accept our sincere apologies for the lack of response received to your calls.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
Please note that we have escalated your complaint to our claims manager for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing the matter our attention.
Please accept our sincere apologies for the lack of response received to your calls.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
Please note that we have escalated your complaint to our claims manager for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply04 Jun 2015, 14:49
Official
Hello IvanMkhomazi,
Thank you for bringing the matter our attention.
Please accept our sincere apologies for the lack of response received to your calls.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
Please note that we have escalated your complaint to our claims manager for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing the matter our attention.
Please accept our sincere apologies for the lack of response received to your calls.
At Hollard we strive to make every interaction with our customers a pleasant one and go to great lengths to ensure customer satisfaction.
Please note that we have escalated your complaint to our claims manager for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***