Bad customer service and no direct answer
<p> I called hollard last week requesting claim forms because I wanted to use my own lawyer for a personal matter, I was told to send my lawyers details, The email address I got was incorrect, Again today 10th may I called Hollard offices and told them my problem I was told that Gift will call me back. I am still waiting and I do dot understand why this is such a lengthy exercise and this back and forth calling is also time consuming and costly.</p>
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
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We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***