Bad customer service and false promises from Hollard

Good day, I would like to express my bitter disappointment with the service received from Kutlwano within Funeral claims department, I received a call from ur office advising that I have a car hire benefit that I need to use before the end of April as it will expiring , I called ur office to lodge a claim on the 17/04/2019 and kutlwano assured me that a booking was send to Avis who will then call me to assist, the lady was very impatient when answering my questions and she was in a hurry to put the phone down without even asking if all my concerns were addressed. A few hours later still no call from Avis, I called Avis who where equally not helpful, was told there was no booking from Hollard, I found myself stuck between ur company and Avis with no solution to this, can u please get someone from ur office to call me and sort this out, Aaron Sekoboane Claim number WF_ ********** 12 , my cell phone ********** 207 or work number ********** 303 to this day no one has contacted me