TM
Tumelo M
1 reviews | Active since Feb 2019
18 Feb 2019, 10:34
Bad Customer Service
Most unfair treatment...I have cellphone Insurance with Hollard and after years I had my first claim due to my damaged phone. I was required to pay an access amount in order for my phone to go for repairs. After a several weeks when I got my phone back I noticed it wouldn't switch on and when i sent it back again they told me I need to pay an second access fee which is unfair and totally ridiculous!!!
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Hollard Insurance's replyOfficial
19 Feb 2019, 13:15Good afternoon Tumelo
We appreciate the time taken to notify us of your claims experience.
Kindly note the details of your complaint have been escalated for further investigation and feedback on way forward will be communicated to you.
Kind Regards
Nathan
We appreciate the time taken to notify us of your claims experience.
Kindly note the details of your complaint have been escalated for further investigation and feedback on way forward will be communicated to you.
Kind Regards
Nathan
Hollard Insurance's reply19 Feb 2019, 13:15
Official
Good afternoon Tumelo
We appreciate the time taken to notify us of your claims experience.
Kindly note the details of your complaint have been escalated for further investigation and feedback on way forward will be communicated to you.
Kind Regards
Nathan
We appreciate the time taken to notify us of your claims experience.
Kindly note the details of your complaint have been escalated for further investigation and feedback on way forward will be communicated to you.
Kind Regards
Nathan