Bad customer service

Hallo, In the year 2017 /March /05,I made a call to Hollard to make an arrangement that they should debit my monthly premium on the 1st of every month and not on the 29th anymore due to personal reasons. I spoke to one of the representative by the of Bokamoso and the representative gave me this reference number ( ********** 92) on that day I made an arrangement.

Since the year 2018 up until now Jan 2019 my request was not done the way I humbly requested and this has made a bad impact on my bank account as I keep on getting charged in my bank account for non-payments on my funeral insurance!!! I have been paying penalties that I SHOULD HAVE NOT been paying at the bank for non-payments on my funeral cover!!!!!

On the 5th of January 2019 I got an sms that was telling me again that my premium was not debited from my account on the 29th and it'll be debited twice on February month end,so with frustration I again made a call to Hollard and spoke to a representative by the name of Tintswalo to enquire about all this thing that has been happening for almost a year and few months now in my bank account,she told me that it's true that my premium was not debited for Jan 2019 and if ever I change dates to the 1st of every month my funeral cover will lapse and thats when I lost it and told her that this was not my fault at all and i have been treated as someone incapable of paying funeral insurance!!!!And that somebody from Hollard decided to debit my monthly premium on the 29th and not on the 1st of every month as I humbly requested in 2017,I then asked to be reffered to her superior since she was telling me that my funeral cover will lapse if I change my debit date to the 1st of every month,

I then spoke to her superior whom I forgot to take down her name and explain this matter to,now this person that I was now reffered to after holding for about 15 -20mins to talk to said the very same thing that my funeral cover will lapse if I change my debit date. As furious as I was I asked her what was the use of me making an arrangement in 2017 with Bokamoso if my request was not done properly as I asked from the begging?She the "superior "then told me that she will have to go back to the recording of May 2017 and listen to the full conversation of that day and get back to me on my cellphone number that I gave her to give me feed back on this inconvenience that I have encountered with Hollard,since then the superior hasn't gotten back to me with any feed back as she promised she would!!! So really as any other human being im not happy with the service that I have received from Hollard ever since I made an arrangement with them regarding monthly premium payments,to top it all I'm still in the dark about my account up to this very moment!

So please can some one please help me on this matter to resolve all that i have encountered with Hollard or please cancel my funeral cover and give me all my money that I have paid for this insurance since I have not even claimed on it!!

Regards, Anna Liphate .