Bad customer service

I contacted Hollard insurance motor extended on the 06.09.2017 to upgrade my policy and on the 09.10.2017 contacted Hollard to log a clain on my policy only to find out that even though i went through the process of getting a quote and accepting the quote it was never captured and processed by the sales consultant.This has impacted greatly on my claim and due to this extremely bad service left me out of pocket.i requested a copy of the call and was promised a copy within 48 hrs.A week later this didn't materialise. I have since spent a substantial amount of time and money sending numerous emails and calls to the call centre trying to get to the bottom of this however weeks later this is no where near resolved and Hollard has taken no initiative to assist in resolving i have received 2 recordings one totally of the wrong call and the other of the right call however the part of the call required to clarify what transpired has conveniently been omitted.i have pushed from pillar to post has no one will take any accountability or offer to help resolve.Every one i have spoken to at Hollard during this ordeal continuously advise me it is not their job to assist me and point me in another direction. GREAT JOB Hollard.....