Bad claim experience

I have registered my claim the 16th March 2018. It took two weeks for my car to be uplifted. The car was only uplifted the 29th March 2018. I had to force for a courtesy car to be delivered which come on the 28th March 2018. I am now sitting without a courtesy car and my car is still not yet repaired. Today the is the 2nd May it's now going for week 7. No one from Hollard will contact you. There is no feedback nor any help from Hollard. This is a very bad claim experience.