bad call centre

my id number is ********** 066089

they had only send my a mail and documentation but no one had the decency to pick up the phone and call me and explain how does the claims works im so disappointed with them

I take a Hollard Motor Xtender Policy prior to my vehicle warranty expiring Their customer service team painted a very pretty picture about the policy hence I took the policy and now it’s a struggle to get even help from them they send me list of there workshop on there list that the customer service not even explained .My car is more that 4 working days at the workshop for repairs and they cant event come back to me about claim documents . If I knew it would a hassle to resolve the matter I would never take out the policy but each month the debit order goes off on time without delays and now they cant even pick up the phone and make a phone call . Im so disappointed in the poor service

still waiting for the call centre to call me back regarding the claim had send the documents nothing yet