BAD BAD CELLPHONE CLAIM SERVICE!!!!!

I paid for my cellphone claim awhile ago & they came back telling me the only device they can offer me is an SE 2020 iPhone of which I responded & told them that I do not have any interest in receiving a small screen device as I had bought a bigger screen device for work purposes so it's either they give me back my iPhone 7 Plus device or something similar.

Then came back with stories of "We cannot provide you with iPhone 7 plus as iPhone no longer manufactures iPhone plus devices", now as a CUSTOMER PAYING ON TIME FOR ALL HER PREMIUMS I DON'T EXPECT CELL C (Hollard) TO GIVE ME PROBLEMS - I WANT SOLUTIONS that BEST SUIT ME INSTEAD OF THEM!

Giving me a device I do not have any interest in owning is a solution that suits them better than myself who is the contract holder!

I pay my premiums in full every single month but Cell C (Hollard) has been giving me bad. I have been paying my premiums all these months not having a device with NO FAIL even without a device to insure!