1 reviews | Active since Sept 2012
Bad Attitude Leads To Cancellation Of Policy
To Whom It May Concern.<br> <br> I was insured by Rowlin Brokers underwritten by Hollard. Due to a communication fault from the Broker and the Repairer to me things escalated out of per portion. Send a email to a Samantha Erasmus explaining to her that I dont appreciate being shunt around. As the assessor inspected my vehicle 3 times already. Due to my nature of work I cant just take time off to take my car in. The repairs was done and it was a meer R10 000 damage claim where parts were not replaced as per the quote submitted.<br> <br> After a long fight they agreed it will be replaced but another inspection was necessary. I went for 3 inspections already why would another be necessary. Lodge a complaint and with a few minutes I get a letter stating that my insurance is cancelled due to my attitude. From both Rowlin and Hollard. I acted on frustration as these people seemed to be *********** and had really bad people skills. Apparently the call was recorded with out my knowledge and I requested a copy of this.<br> <br> I feel that I was treated unfairly as a paying customer looking for answers that no 1 could give me. This claim was lodged 3 months ago. Till date I don't know what is going on.
We are sorry that your experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
Your complaint has been escalated to our claims administrator for urgent attention and feedback will be provided shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
Your complaint has been escalated to our claims administrator for urgent attention and feedback will be provided shortly.
Kind Regards
Lynne Lawrence
***
