BAD ATTITUDE

I would like to report bad attitude from Clement. He works at Hollard and I will appreciate it if you can listen to the tapes on claim 909041.<br> He told me a while ago ... very arrogant that they will not repair my lapa's roof due to hael damage in 2015.<br> When I contacted back the call centre a week after, I spoke to Kayla at Hollard and she has forwarded me the email, confirming that the lapa will be repaired... copy can be send to your offices or the ombudsman.<br> I asked this morning ..how its possible that the one consultant said no, but on my email it shows they will re-thatch my lapa with 100mm thick.<br> Clement phoned me and I told him over the phone that I do think he is very arrogant, and has no customer service skills whatsoever.