Bad and Poor customer services

I have a legal policy with them. The contract is that I pay monthly premium they work for me in the legal matters that I have. I had accident last December I gave the matter to handle, they took their to attend this issue. it was only in January this year where there was progress and I have to run after them for an update or feedback. They referred me to the lawyers around my area. The lawyer did their job the case was settle out of court now they can not release my payout money because Hollard has not pay them. I have been calling hollard legal services countless and nobody seems to be caring of my queries or concern. All of them the did the same thing took my ID number or policy the contact number with the promise of calling me back but they are failing. Hollard is failing to pay the legal services of the lawyers who handle my case but I am paying them every month for what I have no idea because no one is responding to me. All I need from them is for them to pay those lawyers so that they can release my money then I fix my car. Hollard must know who is the customer and how to treat them their service is so POOR and disgusting with no feedback to any one as if you are nothing.