RG
Ralph G
1 reviews | Active since Dec 2015
11 Feb 2016, 06:15
Back Log
I Have cell phone insurance taken with Fonechoice underwritten by Hollard Insurance. My devices went in for repairs November last year and everytime i call, i get told Hollard Claims has a backlog and they dont know when they will receive a response
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Hollard Insurance's replyOfficial
11 Feb 2016, 14:37Hello ralloawe,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention for contact to be made with you.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention for contact to be made with you.
Kind Regards
Lynne Lawrence
***
Best regards,
Hollard Insurance's reply11 Feb 2016, 14:37
Official
Hello ralloawe,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention for contact to be made with you.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention for contact to be made with you.
Kind Regards
Lynne Lawrence
***
Best regards,