Awful customer service

<p> I have a cellphone insurance with game/hollard. I logged a claim on the 12/13 December 2016 for my cellphone screen to be fixed. I was then told to fax/email copy of ID and adress which I did on the 15 December 2016. On the 28 I then called to follow up on the claim. I was then told they hadn't received my fax. I then faxed again on the 29/12/2016. On the 30/12/2016 I got an SMS to send lMEI number. I sent the number same day via email. Called following day to confirm receipt. N then I was told my phone will be collected after 72hours.</p> <p>72 hours came and gone, till today almost month I am still waiting for my phone to be collected. Mind I call the call center weekly but my cry falls on deaf ears.</p>