1 reviews | Active since Sept 2010
Awaiting response from Hollard Insurance
On 15 April 2021 I parked in a parking lot. When I was ready to leave, I exited the parking spot. I was outside the parking spot, the cars direction mostly pointing towards the flow of traffic.
I was unable to continue driving immediately, as another car was exiting it's parking spot ahead of me. My vehicle came to a complete stop, while I waited for the vehicle in front to leave.
At that point, another car, behind me, also started exiting their parking spot and proceeded to bump into my car, because the driver failed to observe my car standing still behind him.
We were both polite, and there was no argument. The other driver took responsibility, because it was clearly his fault. He would arrange for his insurance, Hollard Insurance, to handle it.
The next day I got a quote for the repair as requested, and then followed up with him every week.
It took about a month to get to the point were Hollard Insurance asked for additional information & documentation, which I promptly provided.
A week ago I received an e-mail from Robyn Job at Hollard Insurance, informing me that they will not be paying out for the claim, as according to them "We reversed into each other".
I disputed their claim of us reversing into each other, and a week later I'm still awaiting a response.
At this point, I would very much just like a response, positive or negative, to my last communication with Hollard Insurance, which states: "As stated in the previous email, you have the facts wrong: we did not reverse into each other, my vehicle was standing still."
I don't believe Robyn Job from Hollard Insurance has any intention of responding to my query.
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
Here follows a snip-it of my formal description of the incident, as reported to them:
"... Because that car was blocking my way, I came to a stand still just outside the parking spot, waiting for the other car to clear the way. At this point, the second car, driven by your client, started to reverse out of its parking spot. Your client failed to notice my car, behind him, and proceeded to reverse into my car..."
They are choosing to interpret above as, "we have reversed into each other".
They are choosing not to accept their client, or my version of events, in order not to pay out.
Given their stance, I do not see how this can be resolved.
It is so strange, because their client is admitting it was his fault.
They have requested that I provide a witness now. As, I guess, they do not accept their own clients' and my word.
Here follows a snip-it of my formal description of the incident, as reported to them:
"... Because that car was blocking my way, I came to a stand still just outside the parking spot, waiting for the other car to clear the way. At this point, the second car, driven by your client, started to reverse out of its parking spot. Your client failed to notice my car, behind him, and proceeded to reverse into my car..."
They are choosing to interpret above as, "we have reversed into each other".
They are choosing not to accept their client, or my version of events, in order not to pay out.
Given their stance, I do not see how this can be resolved.
It is so strange, because their client is admitting it was his fault.
They have requested that I provide a witness now. As, I guess, they do not accept their own clients' and my word.