Awaiting approval

I had a mechanical problem with my car on the 05th February 2015 and submitted a claim to Hollard after being towed to the workshop. My cover includes a courtesy car for a maximum of 5 days. I have been calling the claims department to enquire about the status of the claim and promised to get a response within 10 to 15 minutes which turned to more than 6 hours. I cannot even access the courtesy car because my claim has not been approved yet and getting approval is close to impossible.<br> <br> The service is really bad. Why would I request a courtesy car if I can only use it after 5 days without a car? I am not happy with your service at all. I need help urgently. <br> <br> Why take so long to approve when you know that you are not even going to pay half of the claimed amount?