Atrocious Service

I have a third party claim with hollard. Their client drove into me whilst driving out of his driveway. I filed my claim through his broker approximately 2 weeks after the accident. Hollard sent an email to me 2 weeks later with a claim number PEBCLCP*** requesting I submit the exact documentation I had already submitted to the broker. I followed up a week later as I had not received confirmation of documents received and no response. I had to call everyday until Talia Naidoo, responded to my emails as my calls were escalated to a team leader. Only to then find out I needed a certain document that I had not submitted and she was sitting awaiting this document without informing me. I now submitted the required document and an additional document to dot all I's and cross all T's. It's been a week since submitting these documents and I've emailed Talia Naidoo requesting feedback to ensure all documents are now submitted and the case has gained traction. Once again silence. So now I have to resort to calling every 2 days until it's escalated to a team leader to gain traction. All I want is an assessor assigned so I can start repairs on my vehicle that was trashed by their client.

I will never sign up with hollard for any insurance products and have advised friends and family members of the same.