Asking for help

I was involved on a car accident on my way from work with the Tax. I was driving Hyundai Tucson. It was on the 20 March 2024. On the 27 March the said they are still waiting for an accessor's report. On the 22 April I have send them a follow up letter because there was no response, any update on my claim they responded same day said Hollard for assessor's validation report because according to the assessors report attached the cost are more than the market value of the vehicle value. Therefore the vehicle is a write -off. On the 10 May again i have made another follow up and again on the 22 i send the email to know the status of the claim. On the 27 May they said they can not forward me a complete assessment report as it confidential. Hollard send me a letter said unfortunately the are not going to pay any damages or costs on the 05 June 2024 i must make necessary arrangement to go and fetch my car.

I was not easy from the first day i submitted my claim. I was paying the insurance every month thinking that is a right thing to do that. I just any one who can help me on that can come up, we are the women's we taken advantages. I am still have two year to finish my car , i am still paying it.