Appalling service by Hollard, as usual

It appears ever time claims season comes around Hollard's shockingly poor service runs the risk of giving me a pulmonary embolism. The average turnaround time for claims has been 6 months! 6 months and countless follow-ups to get Hollard to fulfill valid claims. I do not see this slacking where billings are concerned. Hollard is always prompt deducting premiums monthly. The recent claim is for a service carried out on my car in October. It is still unpaid despite numerous follow-ups with several of their employees, the latest being Tremaine Andrews.