Appalling Service

If I could give no stars I would! I have insured my building with Hollard (through Standard Bank). I have claimed twice through them. None of the claims paid. The first time it was an electrical problem. Our plugs were not working, so you would think that is urgent. But not to them. Firstly the consultant told ME, that there is nothing wrong with our plugs and that we are overloading them. I didn't know that their consultants are also electricians! I ended up sourcing my own electrician and paying up myself. 2nd claim was lodged in February 2021. We are almost at the end of March and they keep sending messages that a contractor will come and check the damages I am claiming for. WARNING!!!! - Do not use these guys. Absolutely not worth any of the money I pay them. I am looking for a new insurer.