Appalling Service

<p>My mum has an hospital cash back policy with Hollard insurance for hospital cash back, my mum was in hospital for 8 days at the begining of June 2017 and i sent through all my mums documents to Hollard claims department on the 22nd of June 2017, i did not receive any feedback so i had to call in on behalf of my mum on the 07th of July to see what is happening with her claim, i was then told that her discharge form was not clear and i should resend it via email, which i did on the 07th of July. It is now the 31st of July and still no feedback as to what is going on, I called them again this morning and spoke to Petunia Chewe who advised me that the claim is now lying with the risk department and she will not be able to give me a date as to when will the claim be sorted, the service received is totalling appalling as not once did my mum receive any feedback as to the progress of her claim, for a major service provider like Hollard to give customers such terrible sevice when claiming is totally unnacceptable, its a damn disgrace how the claims process is dealt with.</p>