1 reviews | Active since Jun 2016
appalling service
<p> </p> <p>AS OF 30TH MAY 2016 THE INSTUCTION WAS GIVEN TO THEM BY NET ASSESS TO HAVE MY VEHICLE UPLIFTED AND RETURNED TO ME AS THEY ADVISED THAT THE DAMAGE WAS NOT FROM THE INCIDENT DISCRIBED, TO DATE 7/6/16 MY CAR HAS NOT BEEN RETURNED NO COMMUNICATION AND ALL YOUR AGENTS CAN SAY IS THAT " SIR WE ARE PROCCESSING YOUR UPLIFTMENT" PATHETIC SERVICE HONESTLY NOT EVEN A CALL TO ADVISE AGENTS ARE THERE FOR A SALARY AND NOT TO BUILD THE COMPANY MAYBE YOU SHOULD PAY THEM MORE TO ACTUALLY BE MORE HELPFUL, </p> <p>DISGUSTINGLY POOR SERVICE, I WOULD SWEAR MY CAR IS IN CAPETOWN WITH THE AMOUNT OF ******* YOUR AGENTS TELL US AS CLIENTS, BUT WHEN IT COMES TO OUR PREMIUMS YOU GUYS ARE ON TIME BUT WHEN WE NEED YOU YOU DRAG YOUR FEET </p> <p> </p> <p><br /> </p>
HelloVaughan26
Thank you for notifying us of your experience with our claims department. I am sorry to hear about your recent unfortunate incident.
I sincerely apologise for the delay in getting your vehicle uplifted. Your complaint is being investigated and i will ensure that your vehicle is uplifted timeously.
Kind Regards
Lynne Lawrence
***
HelloVaughan26
Thank you for notifying us of your experience with our claims department. I am sorry to hear about your recent unfortunate incident.
I sincerely apologise for the delay in getting your vehicle uplifted. Your complaint is being investigated and i will ensure that your vehicle is uplifted timeously.
Kind Regards
Lynne Lawrence
***
i have been hearing this from 3 people now your the 4th person, and quite frankly until i see it its hard to actually beleive,
i have been hearing this from 3 people now your the 4th person, and quite frankly until i see it its hard to actually beleive,
its now been 2 days since the last response mails have been sent to hollard no one has responded to me or has advised me where and when my car will be delivered to my house the service from the call centre to the managers is as putrid and pathetic, Lynne Lawrence has not responded to any mails after she has sent it to the Claims manager, the claims manager has not made an effort to call or liaise with me regarding anything, i mean the service and responsibility is appalling, people reading this rather use outsurance as they may be expensive but they always deliver as promised, they dont outsource their assessors, they have their standards of client satisfaction, but this ******* company called HOLLARD is a rip of, a bunch of lyres, making empty promises and non delivery, if anything is missing when i finally get my car delivered i will hand this over, HOLLARD you are a bunch of ********* illiterate and stupid bunch of people
its now been 2 days since the last response mails have been sent to hollard no one has responded to me or has advised me where and when my car will be delivered to my house the service from the call centre to the managers is as putrid and pathetic, Lynne Lawrence has not responded to any mails after she has sent it to the Claims manager, the claims manager has not made an effort to call or liaise with me regarding anything, i mean the service and responsibility is appalling, people reading this rather use outsurance as they may be expensive but they always deliver as promised, they dont outsource their assessors, they have their standards of client satisfaction, but this ******* company called HOLLARD is a rip of, a bunch of lyres, making empty promises and non delivery, if anything is missing when i finally get my car delivered i will hand this over, HOLLARD you are a bunch of ********* illiterate and stupid bunch of people