Appalling customer service!!!!

I have a Hollard Household insurance policy and have been claim free. I recently had some water damage in my apartment and contacted Hollard to put through a claim. At the beginning they were very helpful, and sent through an assessor at my earliest convenience to view the damage. The assessor sent through his report, clearly stating the damage. When following up regarding the outcome, I was informed that they would need to send another assessor for a second opinion. I didn’t think much of this. The second assessor came through and sent his report. Upon following up regarding the outcome of the second report , I was informed that they would now need to send a third assessor! By this stage it became very clear that Hollard was trying very hard to find an assessor who would produce a report that would result in them not having to pay out the claim. I’ve been paying a tidy sum for this policy for a number of years and I’m appalled at the way this matter has been handled. Nonhlanhla Sekete, a claims consultant went as far as asking me where I had stored my furniture, as this had been removed so that the assessor could have a clear view of the damage and further damage to my furniture could be avoided (even though I was not claiming for damages to the contents, but rather the structure). She further instructed me to stop calling her for an outcome and stopped replying to my emails. She also made an uninformed opinion, stating that the damage had been there prior, without actually viewing the damage herself. It’s now been 3 weeks of back and forth emails, answering their ridiculous questions and waiting for an outcome. DO NOT TAKE A POLICY WITH THIS ********* AND POOR SERVICE PROVIDER!!